Customer Loyalty Programme

We value all our customers at Kingdom Firewood and that is one of the reasons we offer a customer loyalty programme. We know that without the continued support of all our customers we would not have a small business to run and we are incredibly grateful for all the support.

We launched our customer loyalty programme in October 2018 and it is super easy! Here’s all you have to do:

  • Order 5 dumpy bags of logs (or 5×24 Hot Blox/HempLogz/Coffee Logs)
  • Get £15 OFF your 6th dumpy bag (or 6th order of 24 Hot Blox/HemLogz/Coffee Logs)
  • Get a FREE bag of kiln dried hardwood kindling

We keep a track of all our customer orders so we automatically deduct your £15 discount from your 6th dumpy bag and add a free bag of kiln dried kindling to your order! There’s no need for you to keep a track of orders or points or get a card stamped. We do all the work for you!

There’s no time limit on claiming the customer loyalty discount and no cap on how many times you can receive it. If you only use your fire occasionally then you will be unlikely to need a bag of logs every month. So even if it takes you 3 years to order 6 dumpy bags from us you will still be entitled to the discount off the 6th bag and free kindling. The same goes for customers who use their fire regularly. If you order 6 dumpy bags of our premium kiln dried hardwood logs every month then you will get the £15 discount off EVERY 6th bag (or 24xHot Blox/HempLogz/Coffee Logs).

You can also mix and match dumpy bags and orders of 24xHot Blox/HemLpgz/Coffee Logs. For example if you order 4 dumpy bags and then 2 orders of 24xHot Blox then you will get £15 off your 2nd order of 24xHot Blox.

Please note that multi-deals are excluded from the customer loyalty programme.

Order your firewood now and stay cosy!

customer loyalty firewood

  • This is my 2nd delivery of your great logs and it proves the 1st delivery was no fluke! Great product, great service, good price. Your delivery and stacking service with a smile is simply the best. I’ll be back as the nights draw in! Thank youDavid - September 2020
  • Unbelievable quality wood absolutely the best we have ever used and the customer service is again unbelievable they always seem to go the extra mile to look after the customer Laura and Callum you are the best. If your looking for wood then look no further than kingdom firewood.Chris - April 2020
  • Kingdom Firewood were recommended by Kinross Stoves, the people who installed our woodburner. Literally a week after moving in I called Callum and he arrived two days later, it was the middle of December, our house is in the middle of nowhere and with him he brought a large bag of beautiful kiln dried wood, firelighters and kindling. We have never used anyone else's firewood, why would we, it's brilliant. The wood is the perfect size, the kindling is large wood chips and catches really quickly, and now they have coffee logs which whack out so much heat. Callum has since chopped down some trees in our wood and the whole company continues to provide such excellent customer service. So from our first visitor 2 years ago to our regular supplier, I can honestly say, best decision ever to pick up that phone and order my wood from Kingdom Firewood. Thank you Callum and team - you're awesome!Janieann - February 2020
  • I just wanted to say that you provide an excellent service - delivery driver was very friendly and helpful, logs are great and, in particular, I value the stacking service since I often have a sore back.Catherine - April 2020
  • We wanted to try a local business instead of an online supplier and we have not been disappointed! The level of service that we received from the initial phone call to delivery was fantastic. Our wood store is at the back of our house, down a narrow gravelled lane which was not a problem and made stacking the logs a lot easier. Thank you Kingdom Firewood we will be back!Mike - February 2019
  • Hi, Just want to say the wood is fantastic. Can't believe the difference from what we were burning before!Barry - January 2020
  • Great service , prompt delivery, small enough van to get right up our gravel drive to drop the wood off. Callum even dragged the bag into our garage for me! Highly recommend!Heather - January 2019
  • Absolutely fantastic, ordered from Australia to ensure my brothers fire was welcoming on my arrival Xmas eve!! Can't recommend them highly enough!Gail - December 2018
  • Fantastic quick service and great wood too. We've had 2 bags since before Christmas and just now need to order our 3rd. This is our only form of heating as we don't have central heating.Diane - February 2018
  • Great quality wood, high heat output, great service and very friendly.Mark - January 2019
  • Above and beyond. Had a silver birch removed from our garden that was blocking light. Tree is gone and no mess as Callum and his team took care of everything. Lovely service with a smile, thanks again – would highly recommend!Clare - September 2019
  • Placed our first order today and promptly received delivery today too. Really pleasant and chatty and very accommodating to where the logs needed to go. The logs are a good size and burn well with a good heat output too. Definitely will order again when supply is running low!Sharon - February 2018
  • Superb service, swift and accurate delivery, great communication and brilliant wood! First class service. Highly recommended.Nick - September 2019
  • Kingdom Firewood are fantastic, they have the best kiln dried hardwood logs in the area, deliver right to your door with no trouble at all, I have used them a few times now, would definitely recommend!Natalie - October 2019
  • My Christmas tree has just been delivered by Kingdom Firewood, looks fantastic! I'm very happy with it. Delivered and installed efficiently by the boys at Kingdom. Can't wait to get started with the decorating!Nicky - December 2019
  • Second time we called on Callum and, as before, he did a great job. This time he removed a conifer so carefully and not disturbing any plants around it.Lyn - May 2017