When will I get my delivery if I place an order today?
We aim to deliver your logs within 3-4 working days during the low season (April - August) and within 7 working days during the peak season (September - March). At very busy periods it can take up to 10 days for an order to be delivered. We can get deliveries out the next day if a customer is legitimately in desperate need of their logs, however, we ask that our customers try to order their logs at least 1 week in advance of running out as we are a small business and currently only have 1 delivery truck.
Where will my firewood delivery be left?
We usually leave your logs on your driveway or on the pavement outside your house. Our delivery truck is a small flatbed truck which means it can access most people’s driveways. Your logs can usually be dropped right beside your garage if you plan to store them in there. Our delivery driver can help you to move the bags slightly when they have been unloaded but please be aware that the bags are very, very heavy so can only be dragged a short distance i.e 2-3 metres. We offer a stacking service where we will stack your logs away in your log store for you at an additional cost of £10 per bag.
Are the logs tipped or do you leave them in the bag?
We deliver our logs in the bag. Our delivery truck has a small, 1 metre, crane arm which lowers the bags to the ground. We can tip the logs out the bag if preferred.
Can you stack the logs away in my log store?
Yes we offer a stacking service which is £10 per bag. This means that we will empty the bag of logs and stack them in your log store for you.
Do you deliver at weekends?
No, we only deliver Monday – Friday. We made this decision as we are a small family business and our weekends are spent with our 2 young children.
Do I need to be home to get a delivery?
No. The majority of our customers are not home when we deliver their firewood. Please advise us of the best place to leave the logs when you order if you are not going to be home.
How much does delivery cost?
We base our delivery charges on the time it takes us to get to your postcode from our postcode and we use Google Maps related software to calculate this. The first 20 minutes is free, and this covers areas such as Glenrothes, Markinch, Cupar, Falkland. We charge £5 for 20-25 minutes and then we charge a further £2.50 for each 5 minutes. For example Dunfermline Bus Station is 39 minutes from our postcode KY15 7TS. The first 20 minutes are free, 20-25 is £5, 25-30 is £2.5, 30-35 is £2.50 and 35-40 is £2.50 which gives a delivery total of £12.50.
What if it’s raining when I get my delivery?
We are happy to put a tarpaulin or previous bag on the logs if you leave one for us. However, given that the logs are premium kiln dried a day’s worth of rain is not going to affect the quality of your logs too much. It will just be the top layer of logs that gets wet and the water will only penetrate the outer part of the logs.