The policy: This privacy policy is for this website; www.kingdomfirewood.co.uk and served by Kingdom Firewood, Rameldry Farm, Kingskettle KY15 7TS and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

THE DPA & GDPR MAY 2018

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018.

DOWNLOADS & MEDIA FILES

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to
verify their authenticity using third party anti virus software or similar applications.

CONTACT & COMMUNICATION WITH US

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

EMAIL MAILING LIST & MARKETING MESSAGES

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is; Mailchimp and you can read their privacy policy in the resources section.

EXTERNAL WEBSITE LINKS & THIRD PARTIES

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media. Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SOCIAL MEDIA POLICY & USAGE

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

RESOURCES & FURTHER INFORMATION

  • This is my 2nd delivery of your great logs and it proves the 1st delivery was no fluke! Great product, great service, good price. Your delivery and stacking service with a smile is simply the best. I’ll be back as the nights draw in! Thank youDavid - September 2020
  • Unbelievable quality wood absolutely the best we have ever used and the customer service is again unbelievable they always seem to go the extra mile to look after the customer Laura and Callum you are the best. If your looking for wood then look no further than kingdom firewood.Chris - April 2020
  • Kingdom Firewood were recommended by Kinross Stoves, the people who installed our woodburner. Literally a week after moving in I called Callum and he arrived two days later, it was the middle of December, our house is in the middle of nowhere and with him he brought a large bag of beautiful kiln dried wood, firelighters and kindling. We have never used anyone else's firewood, why would we, it's brilliant. The wood is the perfect size, the kindling is large wood chips and catches really quickly, and now they have coffee logs which whack out so much heat. Callum has since chopped down some trees in our wood and the whole company continues to provide such excellent customer service. So from our first visitor 2 years ago to our regular supplier, I can honestly say, best decision ever to pick up that phone and order my wood from Kingdom Firewood. Thank you Callum and team - you're awesome!Janieann - February 2020
  • I just wanted to say that you provide an excellent service - delivery driver was very friendly and helpful, logs are great and, in particular, I value the stacking service since I often have a sore back.Catherine - April 2020
  • We wanted to try a local business instead of an online supplier and we have not been disappointed! The level of service that we received from the initial phone call to delivery was fantastic. Our wood store is at the back of our house, down a narrow gravelled lane which was not a problem and made stacking the logs a lot easier. Thank you Kingdom Firewood we will be back!Mike - February 2019
  • Hi, Just want to say the wood is fantastic. Can't believe the difference from what we were burning before!Barry - January 2020
  • Great service , prompt delivery, small enough van to get right up our gravel drive to drop the wood off. Callum even dragged the bag into our garage for me! Highly recommend!Heather - January 2019
  • Absolutely fantastic, ordered from Australia to ensure my brothers fire was welcoming on my arrival Xmas eve!! Can't recommend them highly enough!Gail - December 2018
  • Fantastic quick service and great wood too. We've had 2 bags since before Christmas and just now need to order our 3rd. This is our only form of heating as we don't have central heating.Diane - February 2018
  • Great quality wood, high heat output, great service and very friendly.Mark - January 2019
  • Above and beyond. Had a silver birch removed from our garden that was blocking light. Tree is gone and no mess as Callum and his team took care of everything. Lovely service with a smile, thanks again – would highly recommend!Clare - September 2019
  • Placed our first order today and promptly received delivery today too. Really pleasant and chatty and very accommodating to where the logs needed to go. The logs are a good size and burn well with a good heat output too. Definitely will order again when supply is running low!Sharon - February 2018
  • Superb service, swift and accurate delivery, great communication and brilliant wood! First class service. Highly recommended.Nick - September 2019
  • Kingdom Firewood are fantastic, they have the best kiln dried hardwood logs in the area, deliver right to your door with no trouble at all, I have used them a few times now, would definitely recommend!Natalie - October 2019
  • My Christmas tree has just been delivered by Kingdom Firewood, looks fantastic! I'm very happy with it. Delivered and installed efficiently by the boys at Kingdom. Can't wait to get started with the decorating!Nicky - December 2019
  • Second time we called on Callum and, as before, he did a great job. This time he removed a conifer so carefully and not disturbing any plants around it.Lyn - May 2017